Last updated: September 2025

Dream Lab AI (“Pam,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (pam.ai), interact with our products and services, or communicate with our team.

1. Information We Collect
When you visit our website, request a demo, or use our services, we may collect:

• Contact Information – name, email address, phone number, company/dealership name, job title

• Account Information – login credentials, profile details, communications with us

• Website Usage Data – IP address, browser type, pages visited, time spent on the site (via cookies or analytics tools)

• Business Information – dealership group, system integrations, or other details you choose to share with us

• Communications – inquiries, feedback, or support requests submitted through forms, email, or phone

2. How We Use Your Information
We use the information we collect to:

• Provide demos, services, and customer support

• Improve our products, website, and marketing efforts

• Send relevant updates, newsletters, and promotional content (you can opt out anytime)

• Analyze usage trends and performance to better serve dealerships

• Comply with legal, security, and regulatory requirements

3. How We Share Your Information
We do not sell or rent your personal information. We may share it only in the following circumstances:

• With trusted third-party service providers (e.g., CRM, analytics, hosting, email tools) that support our operations

• If required by law, regulation, or legal process

• As part of a merger, acquisition, or other business transfer

4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, but some site features may not function properly without them.

5. Data Security
We implement industry-standard safeguards to protect your information from unauthorized access, misuse, or loss. While no method of transmission over the internet is 100% secure, we take reasonable steps to keep your information safe.

6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing the data we hold about you

• Requesting corrections or updates

• Requesting deletion of your data

• Opting out of marketing communications

To exercise these rights, please contact us (see below).

7. Children’s Privacy
Pam’s website and services are not directed to children under 16, and we do not knowingly collect information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Dream Lab AI
215 N Payne St STE 33007
Alexandria, VA 22314
Email: info@pamhq.com